Privacy Policy w55

1 Information We Collect

When you register and use the W55 platform, we collect several categories of personal information to ensure the services we provide are secure, seamless, and personalised to your needs as a Malaysia player.

Personal Identity Information:

• Full name as it appears on your official identification document.
• Date of birth and gender.
• National identity card number (MyKad) or passport number for KYC verification purposes.
• Current residential address including postcode and state.

Contact Information:

• An active email address used during registration.
• A valid Malaysian mobile phone number.

Financial Information:

• Bank account number or bank name for deposit and withdrawal purposes.
• Digital wallet details such as TNG eWallet or GrabPay registered in your name.
• Historical records of deposit and withdrawal transactions on the w55 platform.

Technical & Usage Information:

• The IP address of your device when accessing the platform.
• Device type, operating system, and web browser used.
• Activity log data including login times, games played, and in-platform actions.
• General geolocation information based on IP address.

2 How We Collect Data

W55 collects your personal data through several different channels depending on the type of interaction you have with our platform:

Directly from You:

• New account registration form at w55.ng or the W55 mobile app.
• KYC verification process when you submit your identity documents.
• First withdrawal request requiring bank details verification.
• Interactions with the customer support team via live chat or email.
• Participation in promotional programs or customer satisfaction surveys.

Automatically via Technology:

• Cookies and related tracking technologies installed on your browser.
• Server logs that record technical activity while you use the platform.
• SDKs within the w55 mobile app that collect performance and usage data.
• Tracking pixels to understand the effectiveness of our marketing campaigns.

From Trusted Third Parties:

• Third-party identity verification service providers we use for KYC.
• Payment processors such as FPX and DuitNow that verify transaction status.
• Relevant regulatory bodies that may share information for compliance purposes.

3 Data Usage Purpose

Every piece of information we collect has a clear and specific purpose. w55 does not use your data for purposes unrelated to platform operations without first obtaining your consent.

Purpose of Use	Types of Data Used	Legal Basis
Identity verification & KYC	Name, IC/passport, date of birth	Legal obligation
Deposit & withdrawal processing	Bank details, transaction records	Contract performance
Customer support	Email, phone, account history	Legitimate interests
Fraud detection & prevention	IP address, activity logs, device data	Legitimate interests
Promotional & marketing communications	Email, phone number	Your Consent
Platform improvement & analytics	Usage data, technical logs	Legitimate interests

For marketing and promotional communications specifically, w55 will only send you messages if you have given your consent during registration or through your account settings. You may withdraw this consent at any time.

4 Data Sharing With Third Parties

W55 understands that data sharing is a sensitive matter. We only share your personal data in limited situations and with strict controls in place. The following are scenarios in which data sharing may occur:

Operational Service Providers: w55 works with selected third-party service providers to help operate our platform, including payment processors, KYC verification providers, cloud hosting providers, and data analytics companies. All these partners are bound by strict data protection agreements and are only permitted to use your data for specified purposes.

Legal Compliance & Authorities: In certain situations, W55 may be legally required to disclose your information to government authorities, law enforcement agencies, or regulatory bodies. This includes court orders, warrants, legal notices, or official requests from relevant agencies.

Business Transfers: If w55 is involved in a merger, acquisition, or sale of business assets, user data may be transferred as part of that transaction. We will provide you with adequate notice should this situation arise.

5 Data Security

Protecting your data is w55's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe from cyber threats, unauthorized access, and data breaches.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption for all communications between your browser/app and the w55 server.
• At-rest data encryption for all sensitive data stored in our databases.
• Multi-layered firewall and an intrusion detection system (IDS) that monitors incoming and outgoing traffic in real time.
• Two-factor authentication (2FA) for internal access to systems that store user data.
• Regular security audits by independent cybersecurity firms to identify and patch vulnerabilities.
• 24/7 Monitoring by the w55 IT security team for any suspicious activity.

While no system can guarantee 100% security, w55 is committed to applying industry best practices and continuously updating our systems against the latest security threats. In the event of a data breach involving your information, we will notify you and the relevant authorities within the timeframe prescribed by law.

6 Cookies & Tracking Technologies

W55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve the user experience.
• Functional Cookies: Storing your preferences such as language selection, preferred wagering limits, and display settings to deliver a more personalized experience.
• Analytical Cookies: Used alongside analytics tools to understand platform usage patterns in aggregate, not at an individual level.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the W55 platform. For more information on managing cookies, please refer to your browser's help guide.

7 Data Storage & Retention Period

W55 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account remains active on the W55 platform.
• KYC and identity verification data: Retained for a minimum of 5 years after account closure, in line with anti-money laundering (AML) compliance requirements.
• Financial transaction records: Retained for 7 years from the transaction date, as required by Malaysian financial regulations.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months before being automatically deleted.
• Marketing data (with consent): Retained until you withdraw consent or close your account.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be identified as belonging to you.

8 Your Rights as a User

As a w55 member and user in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act (PDPA) 2010:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain specific records.
• Right to Restrict Processing: You may request that we pause the processing of your data for specific purposes while a dispute or review is pending.
• Right to Withdraw Consent: For data processed based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Right to Complain: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.

To submit any requests relating to your personal data rights, please contact the w55 support team via live chat. We will process your request within 14 business days.

9 Children's Privacy

The w55 platform is strictly for individuals who are of age 18 years and above. We do not accept registrations from minors and do not knowingly collect personal data from children or individuals under 18 years of age.

If we discover that personal data of an individual under the age of 18 has been collected unintentionally, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their child has registered on the w55 platform should contact our support team immediately.

10 Changes to This Privacy Policy

W55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle personal data.

When material changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Displaying a clear notice on the w55 home page or login page.
• Sending a notification to your registered email address if the changes materially affect your privacy rights.

Your continued use of the w55 platform after changes are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how w55 handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the w55 platform — the fastest way to get assistance.
• Email: [email protected] — for written enquiries requiring a detailed response.

Our data privacy team will respond to your inquiry within 2 working days. For more complex issues or data deletion requests, please provide sufficient information to allow us to identify your account and process your request accurately.